Thinking of partnering with international hospitals? Discover 10 key things medical tourism facilitators must evaluate accreditation, pricing, legal policies, digital tools, and more. Use CureAcross to streamline partnerships.
As the medical tourism industry grows rapidly, facilitators are no longer just referral links they are care coordinators, patient advocates, and brand builders. But your success depends heavily on the hospitals you choose to work with.
Partnering with the right hospital abroad is a strategic move and a long-term commitment. Beyond clinical excellence, your partners must align with your values, workflows, and the expectations of international patients.
Here are 10 critical things every medical tourism facilitator should evaluate before building global hospital partnerships
1.Verify Accreditation & Medical Standards
Make sure the hospital follows recognized global standards. Look for certifications like:
- JCI (Joint Commission International)
- NABH, DHA, or country-specific accreditation
- Validated specialist credentials and treatment protocols
Why it matters: Accreditation ensures consistent quality, hygiene, and clinical safety your patients deserve nothing less.
2. Check for Transparent Pricing & Packages
Top-tier hospitals offer clear, itemized, and all-inclusive pricing packages. These should include:
- Procedure cost
- Inpatient stay, investigations, and post-op care
- Airport pickup, language support, etc.
Why it matters: Surprise costs damage your reputation. Transparent pricing builds trust and simplifies decision-making.
3. Evaluate Communication & Responsiveness
Choose hospitals that:
- Have a dedicated international patient coordinator
- Respond to patient queries within 24–48 hours
- Provide updates clearly and in your preferred language
Why it matters: Delayed or unclear responses disrupt patient confidence and cost you business.
4. Understand Legal, Consent & Insurance Protocols
Before referring patients, clarify:
- How the hospital manages informed consent
- What liability policies or malpractice coverage exists
- Whether local laws differ from your country’s in terms of dispute resolution
Why it matters: Legal clarity ensures safety for both you and the patient especially in complex treatments.
5. Assess Post-Treatment Follow-Up Capabilities
Hospitals with international focus usually offer:
- Remote follow-up via video consults
- Digital sharing of discharge summaries and reports
- Help with recovery monitoring after the patient returns home
Why it matters: Long-term outcomes depend on strong aftercare.
Good follow-up = happy patients = more referrals.
6. Evaluate the Hospital’s Experience with International Patients
Look for signs that a hospital is already geared for medical tourists, such as:
- Bilingual or multilingual staff
- Airport assistance, visa letters, interpreter services
- Cultural sensitivity and personalized meals
Why it matters: Hospitals that understand international patients offer a smoother journey for everyone.
7. Review Turnaround Time for Medical Opinions
Good hospitals provide:
- Fast case assessments within 24–48 hours
- Preliminary treatment plans before arrival
- Clear timelines and next steps
Why it matters: Speed builds confidence. Delays can lose a potential case or push the patient to another facilitator.
8. Confirm Infrastructure for Complex Procedures
Ensure the hospital has:
- Advanced diagnostic labs (MRI, CT, pathology)
- Specialized ICUs and high-dependency units
- Trained personnel for complex or high-risk procedures
Why it matters: Infrastructure gaps can lead to delays or compromise safety during treatment.
9. Ask About Co-Branding & Facilitator Support
Some hospitals go the extra mile by:
- Creating custom brochures or quote PDFs with your logo
- Hosting joint webinars or patient Q&As
- Providing analytics or dashboards to track referred cases
Why it matters: Facilitators deserve visibility and recognition. Supportive hospitals help you grow, not just refer.
10. Check Their Digital Readiness
Digital-first hospitals offer:
- Encrypted file sharing for reports and scans
- Electronic medical records (EMRs)
- Case management tools and digital consent capture
Why it matters: Manual systems are slow and risky. Digitally ready hospitals save you time—and offer peace of mind.
Use CureAcross to Simplify and Strengthen Global Hospital Partnerships.
CureAcross, available via app.cureacross.com, helps medical tourism facilitators:
- Discover verified hospital partners
- Track leads, cases, and outcomes
- Communicate with hospitals securely
Share documents and consent forms easily
CureAcross gives you the visibility, tools, and structure to manage every referral professionally and securely.